Telemedicine Frequently Asked Questions

What is Telemedicine?

Telemedicine is the delivery of healthcare using telecommunication methods. Telemedicine services allow patients to visit with a doctor via video as a convenient alternative to coming in person to an office or clinic. University Orthopedic Surgeons has partnered with OrthoLive to offer this service using HIPAA-compliant secure video chat.

How does Telemedicine work?

Your Telemedicine appointment is scheduled by calling (865) 546-2663. Once your appointment has been scheduled, you will receive instructions prior to your appointment.  

Will insurance pay for a Telemedicine appointment?

Most insurances, including Medicare and Medicaid, now cover telemedicine visit options to ensure you get the necessary care while following current social distancing guidelines. Co-pays apply as they would for a standard office visit and are specific to your insurance plan. You can contact your insurance provider prior to the visit to determine your plan’s coverage.

Is there an extra cost for a Telemedicine appointment?

No, there is no extra cost to the patient. We bill insurance using similar codes as an in-person visit.

I have never been to a doctor at University Orthopedic Surgeons. Can I schedule a Telemedicine appointment for my first visit?

To determine if you are eligible to use the telemedicine option, please contact us at (865) 546-2663.

What device or technology will I need to participate in a telemedicine appointment?

To discuss treatment, the doctor needs to be able to see you and your injury through your device. This device must be able to make phone calls and have video capabilities, a microphone, and audio. Your mobile phone, either iOS or Android, computer, or tablet are acceptable methods. You also must have a reliable, high-speed internet connection via home-based Internet service such as WiFi or a cellular data connection with LTE, 4G, or 3G service.

On the day of your appointment, please make sure your device is sufficiently charged or plugged in; you can log in to your visit up to 10 minutes prior to the start time.

Are additional treatments or prescriptions provided during a Telemedicine appointment? 

Your University Orthopedic Surgeons provider can order testing such as MRI, CT, electrodiagnostic studies (EMG/NCS), and X-rays. Treatments including injections, prescriptions for physical or occupational therapy, prescription medications, and bracing also can be ordered.

What if I am late for the appointment?

If patients connect more than 10 minutes late to their telemedicine appointment, their appointment is canceled.

Can my child and/or teenager have a telemedicine appointment?

Patients under the age of 18 must have an adult present during their telemedicine appointment.

What if I need help accessing the Telemedicine service or am late because I cannot connect?

For all technical issues, please contact us by calling (865) 546-2663.