Telemedicine Frequently Asked Questions
What is Telemedicine?
Telemedicine is the practice of using video conference and telecommunications technology, such as your smartphone or tablet, for a visit with your doctor.
How does Telemedicine work?
Your Telemedicine appointment is scheduled by calling (865) 546-2663. Once your appointment has been scheduled, you will receive instructions via email prior to your appointment.
What will I need for this visit?
To ensure that you connect with your doctor, you will need the following:
- a working smartphone or tablet with a working video camera and microphone
- high-speed internet connection (most cellular networks now qualify as well as home-based internet access)
On the day of your appointment, please make sure your device is sufficiently charged or plugged in; you can log in to your visit up to 10 minutes prior to the start time.
What is the cost of a Telemedicine appointment?
Telemedicine visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the scheduling process.
Are prescriptions provided during a telemedicine appointment?
What if I am late for the appointment?
If patients connect more than 10 minutes late to their telemedicine appointment, their appointment is canceled.
Can my child and/or teenager have a telemedicine appointment?
Patients under the age of 18 must have an adult present during their telemedicine appointment.
What if I need help with downloading the app or signing in?
For all technical issues, please contact us by calling (865) 546-2663.